1.1. These terms and conditions (Terms) apply to the Remedium online dispute resolution platform (the Service).

1.2. The Service is wholly owned and operated by ODR Solutions Pty Ltd (ACN 623 453 396) trading as ‘Remedium’.

1.3. In these Terms, 'us', 'we' and 'our' means Remedium.

1.4. By accessing and/or using the Service, you agree to these Terms, which include our Privacy Policy. You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.


2.1. We are not qualified, certified or accredited to provide legal services or legal advice to you.

2.2. We are not legal practitioners or an online law firm.

2.3. By accessing and/or using the Service, we are not providing you with legal services or legal advice.

2.4. We are providing you with a technology service only, for the purpose of assisting you to amicably resolve a legal matter or dispute with another person or corporate entity.

 2.5. The Service may assist other third party service providers, including our legally qualified partners and/or Alternative Dispute Resolution partners (our Partners), who may provide you with legal services and legal advice from time to time. This service and advice is provided outside the scope of our service to you and is not subject to these Terms.

 2.6. All material presented on our website is intended to contain general information only and is not comprehensive or tailored to your individual circumstances. The material we provide does not constitute legal advice and should not be relied upon as a substitute for legal advice.

2.7. We are not responsible for any actions taken or not taken in reliance on information provided by us. The law and other relevant circumstances may change from time to time and we do not guarantee that the information provided by us will be complete, accurate or up-to-date.


3.1. You must be a registered user to access certain features of our website.

3.2. When you register and activate your account, we will provide you with a username and password.

3.3. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.

3.4. You must notify us as soon as possible if your username or password is disclosed to any unauthorised third party or you otherwise suspect that any unauthorised activity has taken place in relation to your account.


4.1. We collect personal information in order to provide the Services to you, and for purposes otherwise set out in our Privacy Policy.

4.2. We may disclose that information to third parties that help us deliver our Services or as required by law. If you do not provide this information, we may not be able to provide all of our Services to you.

4.3. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy.


5.1. The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered.

5.2. While we use all reasonable efforts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website.

5.3. You should monitor any changes to the information contained on this website.

5.4. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website.

5.5. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

5.6. We may, from time to time and without notice, change or add to the website (including these Terms) or the information, products or services described in, or provided by, it.

5.7. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.


6.1. You will be charged a fee to lodge your case and resolve it on the Remedium platform. Our fees will always be disclosed to you upfront and will always be fixed fees, with no hidden costs.

6.2. The fees you pay to use the Service are shared between us and our Partners.


7.1. Remedium uses technology as a means to help you prepare your own dispute settlement documents, quickly and easily.

7.2. In the event you download a document, you acknowledge and agree to the following:

         7.2.1. the template document is compiled by software in response to your inputs and any agreement reached using the Remedium platform;

         7.2.2. the document may be advantageous to you in some or all respects and/or disadvantageous to you in some or all respects;

         7.2.3. you should seek advice before relying on the document;

          7.2.4. you are responsible for carefully reviewing the document before signing it or otherwise making it legally enforceable;

          7.2.5. Remedium makes no warranties that the documents generated will achieve the desired and/or intended purpose;

          7.2.6. the downloading of a document does not create a ‘solicitor-client’ relationship between Remedium and you; and

          7.2.7.   the document does not represent legal advice, even if the information you input is based on suggestions or tips provided by Remedium.


8.1. If you need help resolving your dispute or require legal advice, you can find and connect with one of our Partners.

8.2. Our Partners are a mix of qualified legal professionals and ADR professionals. Any advice or service provided by one of our Partners is outside the scope of these Terms.

8.3. When you are using Remedium, we may introduce you to one of our Partners. You are free to ignore these introductions as you please.

8.4. With our Partners, we will charge them a fee for bringing them onto the platform and connecting them with you. We may or may not disclose the amount of this fee to you.


9.1. Our website may contain links to websites operated by third parties.

9.2. Those links are provided for convenience and may not remain current or be maintained.

9.3. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

9.4. The terms of use that apply to those other websites may differ substantially from our Terms.


10.1. Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (the Content).

11.2. Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in these Terms and, where applicable, as expressly authorised by us and/or our third party licensors.

11.3. Any unauthorised reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

11.4. All other use, copying or reproduction of this website, the Content, or any part of, it is prohibited, except to the extent permitted by law.


11.1. This website is for your personal, non-commercial use only.

11.2. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website.

11.3. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.


12.1. You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to you or to our website, including but not limited to:

           12.1.1.      using this website to defame or libel us, our employees or other individuals;

           12.1.2.      verbally abuse, swear at, harass, threaten another users or Partners;

           12.1.3.      uploading files that contain viruses or other material that may cause damage to our property or business or to the property or business of other individuals;

           12.1.4.      transmitting to this website any material that you do not have the right to transmit;

           12.1.5.      impersonating or falsely representing your identity or your association with any person or organisation; and

           12.1.6.      circumventing or modifying or attempting to circumvent or modify, adapt, translate, sell, reverse engineer, decompile or disassemble any security technology or software (including the service) that is part of the website.


13.1. To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website, the Service, Remedium Documents or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

13.2. We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.


15.1. We do not exclude any rights and remedies in respect of goods or services under the Australian Consumer Law that cannot be excluded, restricted or modified. However we do exclude all other rights, remedies, conditions, and warranties in respect of goods, services and the website that may be excluded under law, custom or statute.

15.2. To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.


15.1. Your use of the website and these Terms are governed by the laws of Western Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that State.



Last Update: February 2020